Which messaging apps work in Dubai and why Messenger and other popular apps are restricted

Dubai, and the wider UAE, attracts millions of tourists and businesspeople each year. However, many first-time visitors are surprised to find that some popular messaging apps, such as Messenger and WhatsApp, are restricted in the region. In this article, we explain why this happens and which alternative apps work seamlessly in Dubai.

Why are Messenger and other messaging apps restricted in Dubai?

The primary reason for the restrictions is the UAE’s policy on regulating VoIP (Voice over Internet Protocol) services. VoIP services allow voice and video calls over the internet, which directly competes with local telecommunications operators, such as Etisalat and du. The UAE government seeks to support local providers and maintain control over communication within the country. As a result, apps that offer voice and video services are either limited or completely blocked unless they obtain a license from local authorities.

Additionally, the UAE has strict regulations on content and privacy protection, and the government prefers to have more control over information transmitted through these apps. This is challenging to enforce with international platforms like Facebook Messenger or WhatsApp. Consequently, apps like Messenger, WhatsApp, Viber, and Skype are either limited in functionality or completely unavailable.

Which messaging apps work in Dubai?

Despite these restrictions, there are alternative messaging apps that have been approved by the UAE government and work without any issues. Below is a list of the most popular apps that you can use while in Dubai:

Botim – This is one of the few VoIP apps officially approved in the UAE. It allows voice and video calls, but it requires a subscription, which can be obtained through local operators Etisalat or du.
C’Me – Another licensed app in the UAE, it allows voice and video calls. It operates similarly to Botim, and access to it can also be obtained via local telecom providers.
Microsoft Teams and Zoom – These two apps, popular mainly in business and educational settings, are available in the UAE. They are licensed and compliant with the country’s regulations, making them a safe choice for video and voice communication.
Google Meet – Available without restrictions, especially for educational and business purposes. It is a secure alternative for video calls in the UAE.
Telegram (without calling features) – Although text messaging in Telegram works fine, voice calling features may be restricted or unstable in Dubai. Telegram remains a popular choice for text-based communication.

Can you bypass restrictions in Dubai (VPN)?

Many people consider using VPNs (Virtual Private Networks) to bypass these restrictions, but it’s important to note that using a VPN to access blocked apps is illegal in the UAE. According to local laws, using a VPN to circumvent restrictions may result in severe penalties, including fines and imprisonment. It is advised to stick to officially available apps that comply with UAE regulations.

What are the best communication solutions for tourists and residents in Dubai?

Here are some practical tips for communication in the UAE:

Choose licensed apps: The best option is to use approved apps like Botim, C’Me, Zoom, or Microsoft Teams.
Use local operator services: Both Etisalat and du offer special VoIP packages that allow you to use licensed apps like Botim. These packages are available as monthly subscriptions.
Text messaging: For text communication, many apps like Telegram and Messenger work fine, so you don’t need special apps for messaging.

Messaging apps in Dubai - conclusion

Traveling to Dubai requires understanding that communication restrictions are due to the UAE’s policies on data protection and supporting local service providers. Apps like Messenger, WhatsApp, and Viber may not work or may have limited functionalities for voice and video calls. Instead, you can use Botim, C’Me, Zoom, and Microsoft Teams, all of which are licensed and fully functional in the UAE. It’s important to follow the country’s regulations, as using a VPN to bypass restrictions is illegal, but with the right apps, communication in Dubai can be smooth and convenient.

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